Customer policy

Refund & Cancellation Policy

Effective date: 21 June 2026

This policy explains how subscription cancellations and refund requests are handled for Roothouse Inventory.

Subscription cancellation

Roothouse Inventory subscriptions are purchased for a stated access period. Payments do not renew automatically unless automatic renewal is clearly presented and accepted during checkout.

You may stop using the service at any time. If you do not wish to continue after your current subscription period, simply do not renew it. Access will remain available until the subscription expiry date.

Refund request period

Refund requests must be submitted within seven days of the payment date. Requests received after this period may be declined unless required otherwise by applicable law.

When a refund may be approved

A refund may be considered in the following circumstances:

• You were charged more than once for the same subscription.
• Your payment was successful but the purchased subscription or service was not activated.
• An incorrect amount was charged.
• The payment was unauthorized, subject to verification and investigation.
• A serious technical problem prevents you from using the service and our support team cannot resolve it within a reasonable period.

Non-refundable circumstances

Refunds will generally not be provided for:

• Change of mind after the service has been accessed or used.
• Partial or unused portions of an active subscription period.
• Failure to use the service during the subscription period.
• Account suspension or termination resulting from misuse, fraud, or violation of our terms.
• Problems caused by the customer's device, internet connection, third-party software, or unsupported configuration.

How to request a refund

Email support@roothouseinventory.com with the subject Refund Request. Include:

• Your full name and company name.
• The email address registered on your Roothouse Inventory account.
• The payment date, amount, and transaction reference.
• A clear explanation of the reason for the request.

Review and processing

We will review the request and may ask for additional information. Approved refunds will be returned through the original payment method where possible. Processing may take five to ten business days after approval, depending on the payment provider and financial institution.

Transaction fees or other charges that cannot be recovered from the payment provider may be excluded where permitted by applicable law.

Contact

Questions about this policy can be sent to support@roothouseinventory.com.